{"id":44328,"date":"2025-06-04T14:01:25","date_gmt":"2025-06-04T12:01:25","guid":{"rendered":"https:\/\/epicescape.de\/faq\/"},"modified":"2026-03-08T13:41:28","modified_gmt":"2026-03-08T12:41:28","slug":"faq","status":"publish","type":"page","link":"https:\/\/epicescape.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ from Epic Escape<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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The most frequently asked questions & answers about our outdoor escape games<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Whether it’s the schedule, group size, weather or payment: a few questions often arise before an outdoor escape game. To help you find the right answer quickly, we have compiled the most important topics here. <\/p>

If you have any further questions afterwards, we will of course be happy to help you personally.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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You can use the buttons to jump directly to the relevant section.<\/p>\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tGeneral<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPrivate customers<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCorporate clients<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSchool events<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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FAQ General<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is an outdoor escape game? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

An outdoor escape game is an interactive puzzle game in the city. With a tablet and puzzle material, you solve tasks as a team, follow a story and move through various stations in the city center – along the most beautiful sights. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the difference between an outdoor escape game at Epic Escape and an escape room? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

In contrast to the classic escape room, with Epic Escape you don’t play in a room, but outside in the city. You are on the move, experience real locations and combine puzzle fun with fresh air, story and team dynamics. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow many people can take part in an Outdoor Escape Game? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Ideally, a team consists of 4 to 6 people. For larger groups, several teams are formed to play in parallel on different routes. Events are also possible for very large groups of up to 300 people. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does an Outdoor Escape Game last in total? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The pure playing time is 90 minutes. Including briefing, material distribution and short evaluation, you should plan a total of about 2 hours. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes the Outdoor Escape Game also take place in the rain? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, light rain is no problem. Our routes are planned so that you can take shelter regularly. In the event of heavy rain, we will find a solution together – for example, a postponement or a voucher.
Please note: Goodwill solutions do not apply to combination products.<\/em><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo we have to be physically fit? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No. The route is moderate and can be mastered without any sporting challenges. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo we need previous knowledge or escape experience? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No. All puzzles are designed so that they can be solved without any previous knowledge. Hints will help you if you get stuck. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the ideal group size? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Ideally, there should be 4-6 people per team. This way, everyone can play an active role and the team remains manageable. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long is the route of the Outdoor Escape Game? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Depending on the game and city, the routes of our tours are pleasantly designed over approx. 1.8 to 2.4 kilometers and are largely barrier-free.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs Epic Escape accessible? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Our routes are largely barrier-free. There may be slight elevations in old town areas – but this has worked well on our previous tours. This means that it is generally also possible for people with slight walking difficulties, injuries or pregnant women to experience our escape games. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIn which language does the Outdoor Escape Game take place? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The games are played in German or English.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens in the event of technical problems during the tour? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

In the event of technical problems, you can reach us at any time via an emergency number. A replacement device can be provided at short notice so that you can continue playing quickly. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs the outdoor escape game moderated or self-guided? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

There is no traditional game master. The staff at our partner restaurant will instruct you in the game and hand out the tablets and other equipment. During the game, you are on your own with the tablets. If you have any questions or technical problems along the way, you can reach us at any time via our emergency number. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I book with Epic Escape? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Escape Game<\/strong>
You can book the Escape Game directly and bindingly online via www.epicescape.de<\/em>: Select the game, specify the number of players, date and time, pay – and you will immediately receive a booking confirmation by e-mail.<\/p>\n

Combination product (e.g. escape game + dinner\/breakfast)<\/strong>
Combination products are also booked online. We will then check the capacities of our partners. As soon as everything is confirmed, you will receive the final booking confirmation from us by e-mail. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I contact Epic Escape? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

For general questions, you can reach us by telephone via the location-specific telephone numbers listed on our website (Mon-Fri, 9:00-16:30).
If you have any problems during an ongoing tour, you will find an emergency number on the equipment that you can use to contact us at any time.
You can send us any other concerns at any time by e-mail to buchung@epicescape.de<\/em>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if we get stuck on a puzzle? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Don’t worry – no one will be left behind.
There are up to three hints<\/strong> available for each puzzle, which you can unlock directly in the game. These range from a little food for thought to a concrete solution. Only a few points are deducted from your score for each clue.
If you encounter technical problems, you can reach us at any time via the emergency number on the equipment. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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FAQ for private customers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Procedure & Organization<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does an outdoor escape game work?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You start and finish at the partner restaurant. After a short introduction, you will receive tablets and puzzle material and then play for approx. 90 minutes in the city. At the end there is a short evaluation. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow big are the teams? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

A team consists of up to 6 people. Several teams are formed for larger groups. Depending on the division of the group, teams may compete against each other on different routes. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan we take breaks during the game?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The game has a fixed duration of 90 minutes and runs continuously – it cannot be interrupted. The timer runs continuously, just like in a classic escape room. Of course, you can take a short breather, have a drink or take a deep breath at any time – but the game time continues to run. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Age, children & families<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tFrom what age is participation possible? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t